Privacy Policy ‍‍ ‍

1. Introduction

Hairloom Collective Pty Ltd (“Hairloom Collective”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

‍This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our salon, using our website, booking system, or engaging with us through social media, you agree to the terms of this Privacy Policy.

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2. What Information We Collect

We may collect the following types of personal information:

  • Contact details: your name, phone number, email address, and postal address.

  • Booking and service information: appointment history, stylist preferences, colour formulas, treatment notes, and photos (where relevant for hair records).

  • Payment details: credit/debit card information (processed securely through third-party payment providers such as Stripe or TimelyPay – Hairloom Collective does not store full card details).

  • Marketing and communication preferences: opt-in/opt-out information for email or SMS marketing.

  • Website usage data: IP address, browser type, pages visited, session duration, device type, and other analytics collected via cookies or similar technologies.

  • Social media interactions: comments, messages, or engagements made on our social platforms.

  • Employment applications: if you apply for a job with us, your resume, references, and related employment details.

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3. How We Collect Your Information

We collect personal information when you:

  • Make a booking online, by phone, or in-salon;

  • Purchase retail products or gift vouchers;

  • Subscribe to our marketing lists or enter a promotion;

  • Interact with us on social media;

  • Submit an enquiry through our website or email;

  • Apply for employment;

  • Use our website (via cookies and analytics tools).

We may also receive information from third-party systems (e.g. Timely, or Mailchimp) if you interact with those services in relation to Hairloom Collective.

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4. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve our salon services;

  • Process bookings, payments, and gift vouchers;

  • Contact you regarding appointments, promotions, and follow-up services;

  • Send marketing materials (if you have opted in);

  • Manage loyalty or referral programs;

  • Handle customer enquiries, feedback, or complaints;

  • Meet our legal and regulatory obligations;

  • Recruit and manage employees and contractors.

We will only use or disclose personal information for the purpose for which it was collected, unless you consent otherwise or we are required or authorised by law.

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5. Disclosure of Personal Information

We may share your information with:

  • Service providers such as booking platforms, payment processors, IT support, and marketing platforms (e.g., Timely, Stripe, Google, Mailchimp);

  • Professional advisers such as accountants, legal advisers, and insurers;

  • Regulatory authorities if required by law;

  • Affiliated entities or prospective buyers if the business is sold or restructured.

We do not sell, rent, or trade your personal information.

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6. Cross-Border Data Transfers

Some of our third-party providers may store or process data overseas (for example, in New Zealand, the U.S., or the E.U.). Where this occurs, we take reasonable steps to ensure that your personal information receives equivalent protection consistent with Australian Privacy Principles.

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7. Data Retention

We retain personal information for as long as necessary to:

  • Provide services to you,

  • Meet legal and accounting obligations, and

  • Resolve any ongoing issues or disputes.

Once information is no longer needed, we securely destroy or de-identify it.

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8. Security of Your Information

We take reasonable physical, electronic, and procedural safeguards to protect your information from loss, misuse, or unauthorised access.

Examples include password-protected systems, encrypted payment processing, and secure data backups.

However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

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9. Marketing Communications ‍

We may send you emails or text messages about new services, promotions, or salon updates — but only if you have consented.

You can opt out at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS messages.

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10. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us analyse how our site is used.

You may disable cookies in your browser settings, but some features of our website may not function properly as a result.

We may use Google Analytics, Meta (Facebook) Pixel, Instagram, or similar tools for marketing insights and performance tracking.

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11. Access, Correction, and Deletion

You have the right to:

  • Request access to your personal information;

  • Request correction of inaccurate or outdated information; and

  • Request deletion (“right to be forgotten”) where legally permissible.

To make such a request, please contact us at the details below.

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12. Complaints and Enquiries

If you have a concern or complaint about how we handle your personal information, please contact us:

Privacy Officer

Hairloom Collective Pty Ltd

We will respond within a reasonable timeframe (typically within 30 days).

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website or at reception in-salon.

We encourage you to review it periodically.

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14. Acknowledgement

By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described.

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